Dispute resolution on Aliexpress
Note that without proof, it’s not worth even attempting to open a dispute. Go to your order page and find the item where the buyer protection period is about to expire. Then click “Open dispute” and follow the instructions below. You can dispute items that are damaged, not as described, or not received.
Never accept a refund on Paypal for an AliExpress purchase. Only scammy sellers will suggest offering you a refund on PayPal, usually as a promise if you close the dispute. And while you’re here, check these other guides on Alibaba and AliExpress dispute resolution process and AliExpress Sales Taxes, and the EU and UK sales tax process. The feature of opening a dispute on AliExpress is a way to protect buyers when conducting transactions online. It allows customers to demand a refund if something goes wrong during their shopping process.
Dispute resolution on Aliexpress
It should be noted that you shouldn’t close the disputes because of the seller’s promises because you will lose the possibility of opening another one. Depending on which of the two proposals is more favorable and which one you like more, you have to click on “Accept”. Remember that once you accept the proposal you choose, the dispute will be closed and you won’t be able to open another one. We recommend you make sure that everything else is fine with the order. Now, before the date mentioned above arrives, you’ll have to choose between AliExpress’ proposal and the seller’s proposal. If the day arrives without a decision, the resolution proposed by AliExpress will be applied.
Purchasing online from AliExpress can sometimes lead to issues, ranging from not receiving your order to receiving a defective or non-compliant product. Too frequent opening of disputes with sellers, as well as inappropriate language in messages with them may lead to blocking the account for violation of site rules. If this has happened, you can find information on how to unblock your Aliexpress account. Use the online translator to express your requirements to the seller. However, before submitting a request, please translate the received text back from English into Russian to make sure that the translator has formulated the request correctly. Now you know how to properly conduct and win a dispute on Aliexpress, what evidence to attach.
Que-dalle.com is the site you need to find the best online deals. Here, I help you spot the cheapest products on sites like AliExpress, Temu, or Shein, without wasting your time. Real-time tracking informs you of the status and location of your package. The mediation process starts as soon as AliExpress intervenes. AliExpress communicates with you and the seller to clarify the points of survey here disagreement.
If the product is expensive, you may be asked to return it for a refund. Can I open a dispute if I receive a product but it’s not exactly the same as the photo? Yes, as long as you can demonstrate with clear evidence that the difference is objective and relevant (color, size, technical specifications, functionality, etc.). If there are problems with the payment of the order, such as double debits or incorrect debits, opening a claim can help refund the funds to your account.
- They can check with the carrier to find out what may have happened to your order.
- Note that without proof, it’s not worth even attempting to open a dispute.
- Besides, it makes for good proof that you can use in your dispute.
- The differences can include size, color, features, or quality.
After finalizing the dispute, the refund will be made through the same payment method you used and takes approximately 15 business days. The amount of evidence you present is one of the most important factors to win the claims or disputes. Another important factor is to be as clear as possible when exposing your problem. The more information you provide, the easier it will be for AliExpress to prove you right. If your order contains more than one product and some of them are missing, claim a partial refund and you’ll be refunded for the missing products.
All custom-related issues are the responsibility of the buyer. However, you can contact your seller and inform them that the customs returned your order. If opening a dispute is necessary, make sure to provide enough proofs to sustain your claim. By following these steps, you will fill out the dispute form effectively. This will increase your chances of quickly obtaining a favorable resolution. This step can often resolve the issue without needing to open a dispute.
When and how will I receive my refund money?
You might not be able to open another dispute for the same order. Worse, the AliExpress case management team will probably ignore your dispute even if you managed to open one. AliExpress recommends you approach the seller with any concerns before opening a dispute. The seller might be just as eager as you are to reach an agreement. This list compiles the most frequently asked questions regarding AliExpress’s disputes. The negotiation stage is the friendly one-on-one discussion you have with the seller with whom you have the dispute.
So only accept refunds through the dispute portal, as it’s the only official and safe way to receive one. In the event of failing to reach an amicable agreement, the AliExpress case management team will intervene to study your dispute and suggest the best resolution. One of the critical factors that play a role on the AliExpress platform is the rating. Suppliers always care about customer feedback, so they often do their best to satisfy their buyers.
This can be an advantageous but tricky way to get a refund or a reshipment. Get more details on the AliExpress negotiation process in our detailed guide. Suppose you just started your dispute resolution process with an AliExpress buyer over an order with which you’re unsatisfied. If anyhow, you manage to come to an alternative agreement with the supplier, you can close the dispute. Only the customer and AliExpress administration have the right to close or cancel a dispute. It is another vital consumer protection mechanism that effectively operates on AliExpress.
If the first dispute is already canceled, from the order details, click on “Open dispute”. AliExpress has a section where it answers their most frequently asked questions which you can access here. But as you’ll notice, there’s no information about second disputes, so today, we’ll tell you how to deal with this very common doubt. After opening a dispute, the seller will have the opportunity to offer a solution. It is important to keep an eye on the dispute section for updates and to check for new messages from the seller regularly. Your interaction with the seller will help you better understand each other.
I ordered a keyboard, paid for it, and the status showed it was shipped. Then the seller messaged me saying the model was out of stock and asked me to cancel the order. The seller then told me to click ‘Order Received’ and open a dispute. It appeared the seller had assigned a fake tracking number to an item they never sent. I ignored the seller’s requests and soon received an apology email from AliExpress.
They can check with the carrier to find out what may have happened to your order. Capture exchanges with the seller and details of the dispute. Most sellers on AliExpress are responsive and eager to resolve problems quickly.
If you are not completely satisfied with your purchase, you can file an AliExpress dispute. Hereby, you indicate that something did not go as it should and that there is a dispute. With an AliExpress dispute you can resolve this, whereby you will be in contact with AliExpress directly who mediates between the selling and buying party. In most cases, yes, especially when the product is of low value, the seller made a mistake, or the shipment never arrived.
Aliexpress strives to resolve disputes fairly and as quickly as possible. If you’ve specified a shipping method and the requested order was shipped another way, you can also open a dispute. All AliExpress sellers can set the delivery time period to up to 60 days. All buyers can open a dispute starting on the 11th day after the seller ships the order up to 15 days after confirming the product’s delivery. AliExpress might propose a full refund provided you return the products you received or a partial refund, and you get to keep the products.





















